30 Days Return Policy

At ChengQu, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned. That’s why we offer a 30-day return policy to ensure you have a hassle-free shopping experience. If for any reason you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

How Our 30-Day Return Policy Works

1. Eligibility for Returns
   You may return any item purchased from our website within 30 days from the date of receipt, as long as it meets the following conditions:

   • The item must be in unused, unwashed, and resellable condition.
   • The product should be in its original packaging with all accessories and tags included.
   • The item must not be a final sale or non-returnable product (such as personal items, undergarments, etc.).

2. Simple Return Process
   Returning an item is easy. Just follow these steps:

   • Step 1: Contact our customer service team via email at [email@example.com] or use our online return portal to request a return authorization (RMA).
   • Step 2: Once your return is approved, you’ll receive a return label and instructions for packaging the item.
   • Step 3: Ship the item back to us using the provided label. Once we receive the returned product, we will process your refund or exchange promptly.

3. Refunds and Exchanges
   After we receive the returned item:

   • Refunds will be processed to the original payment method used for purchase.
   • Exchanges are available if you want to swap for a different size, color, or item. Just let us know which product you’d like in place of the original.

4. Free Returns (Conditions Apply)
   We offer free returns on eligible items. To qualify for free return shipping, please ensure the item is returned within the specified 30-day period and meets the return requirements.

Important Notes

• Return Window: Returns must be requested within 30 days from the date you receive your item. After the 30-day period, unfortunately, we will not be able to process returns or exchanges.
• Restocking Fees: Some items may be subject to a restocking fee, depending on the nature of the product and condition upon return. You will be informed in advance if this applies to your return.
• International Returns: For international orders, customers are responsible for return shipping fees. Please contact our customer support team for instructions and guidance on international returns.

Why Shop with Confidence?

• Hassle-Free Returns: We make the return process as easy as possible. No complicated forms, just a simple and straightforward procedure.
• Customer Satisfaction: Your happiness is our goal. If you’re not satisfied with your purchase, we’ll do everything we can to resolve the issue.
• Quick Processing: We process returns quickly, so you don’t have to wait long for your refund or exchange.
• Transparent Policy: Our return policy is clear and easy to understand, so you always know where you stand.

Frequently Asked Questions (FAQ)

• Q: Can I return an item if it’s opened or used?
  We accept returns on unused and unopened products. If the product is opened or used, it may not be eligible for a return unless defective or damaged. Please contact customer service for further assistance.

• Q: How will I receive my refund?
  Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account after we process it.

• Q: Can I exchange my item for a different product?
  Yes, you can exchange your item for another product of equal value. Simply let our customer service team know which item you’d like in place of the original one.

• Q: Are there any products that cannot be returned?
  Yes, some items such as personalized products, final sale items, or hygiene-related products may not be eligible for return. Please check the product details before purchasing.

Conclusion

With our 30-day return policy, shopping with [Your Company Name] is risk-free. If for any reason you are not completely satisfied with your purchase, we make the process simple and hassle-free. Whether you’re looking to exchange an item or request a refund, we’ve got you covered.

Shop confidently today and enjoy worry-free shopping!